Introduction
Green Trekkers Sdn Bhd (Co. No 1014407-A, KPK/LN 7036) take high priority to protecting your privacy and personal data.
Under the Personal Data Protection Act 2010 (“PDPA”), this privacy policy explains how we protect your personal data.
The Personal Data that we collect directly from you or from third parties may include (but not limited to):-
-Full Name
-Date of Birth
-Home / Billing Address
-Telephone / Fax number
-Email Address
-Passport Information
-Identity Card Information
-Nationality
We may also request the following information (but not limited to):-
-Airline preference
-Seating preference
-Hotel preference
-Room preference
-Car preference
-Frequent Flyer or Loyalty Program Number
-Dietary requirement
-Health issues relevant to your travel arrangements

You may choose not to provide the information to us but some general information about you is required to complete the purchase of products or services, participate in a survey, competition or promotion, ask us a question or begin other transaction with us.
When you make a reservation for someone else, we will request personal information and travel preferences about that individual and you should obtain the consent of that individual prior to providing us with their personal information. This is because you will be the only access to view or change the traveler’s information.

How do we collect your Personal Data?
This Privacy Policy covers any Personal Data provided to us:
– When making an enquiry with us
– When making a reservation with us
– Via any online sites owned and managed by Green Trekkers Sdn Bhd
– Under any contractual agreement or arrangement
– Via a third party, i.e. travel agents, sales agents, online portals…etc.

Some of the other ways we may collect Personal Data also include (but is not limited to):
– Via telephone, fax, online chat, email
– When you visit our website
– When you contact us in person
– When we contact you in person
– When we collect information about you from third parties.

How do we use your information?
We use information about you for the following general purposes:
– To provide you with the products and services you requested
– To make and complete your travel reservations
– To provide you with travel confirmation and updates
– To manage your traveler profile
– Processing bills and providing travel notifications
– To communicate with you in general
– To respond to your questions and comments
– To allow us to contact you for customer service
– To measure interest and improve our products, services and website
– To notify you by email or post about special offers and travel-related products and services that may be of interest to you
– To customize your experience on our website
– To solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems
– To prevent potentially prohibited or illegal activities
– To enforce our terms and conditions

With whom we share your information
We may share your information with the following entities for the purpose of completing your travel bookings.
– Airlines (Malaysia Airlines, Air Asia, Malindo Air, Maswings…etc)
– Hotels (Sutera Sanctuary Lodges, The Klagan Hotel, Marriott Hotels, Mulu National Parks…etc )
– Ground Operators

These suppliers may also contact you as necessary to obtain/provide travel updates, collect additional information about you, facilitate your travel reservation, or respond to a review you may submit.
We may also authorize third-party vendors to collect information on our behalf. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purposes.

Business partners are partners with whom we may jointly offer products or services. If you choose to access these optional services, we may share information about you, including your personal information, with those partners so that they can contact you directly by email or post about their products and services. Please note that we do not control the privacy practices of these third-party business partners.

Referring websites. If you were referred to another website, we may share some information about you with that referring website so that they can contact you directly by email or post about their products and services. We have not placed limitations on the referring websites’ use of your personal information and we encourage you to review the privacy policies of any website that referred you to this site.

We also may share your information:
Where required by law in the good faith belief that disclosure is necessary to comply with applicable laws or legal processes.

When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Green Trekkers Sdn Bhd, the website, or users of the website; and in connection with our Terms of Use and other agreements.

How you can correct your information
You can correct and update your contact information by contacting us at the email address listed below. Please also note that we may retain certain information associated with your traveler profile, including for analytical purposes as well as for recordkeeping integrity.
If you wish to contact us in relation to any personal information that is not displayed in your account, you may ask us to access, delete or modify the information that we hold about you by emailing us at the email address listed below.
You may revoke your consent to the processing of your information by sending an email to the address listed below although we may continue to process some information for a limited period of time in order to meet our legal or regulatory obligations or to meet our legitimate business needs.

Your choices with respect to collection and use of your information
You can choose not to provide us with any information, although it may be needed to make travel bookings.
You also can add, correct or update your personal information.
You also will be given the opportunity to unsubscribe from messages in any such email we send. Please note that we reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating either to your account or to your transactions on this site, without offering you the opportunity to opt out of receiving them.

How we protect your information
We want you to feel confident making travel arrangements with us and we are committed to protecting the information we collect. We have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information. Copies of passport or identity card are kept only up to the departure date of the traveler and will be destroyed/deleted after the tour is completed.

External links
If any part of our website links you to other websites, those websites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

Changes to this Privacy Policy
We may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by placing a notice on our website.

How you can contact us
If you have questions about this Privacy Policy or would like to make a complaint, please contact us at:

Email: info(at)greentrekkers.my
Call: +603 5569 7371
Mobile: +6016 2898 260 / +6013 3365 628

Terms & Conditions:-
PAYMENT TERMS – GENERAL TOUR:
-Upon confirmation of reservation, 50% deposit of the tour fare per person is required within FIVE (5) working days
-Deposits are non-refundable and non-transferable, in whole or in part;
-Deposits paid CANNOT be brought forward and/or used for future bookings.
-Balance payment MUST be received at least thirty (30) working days prior to arrival date.
-For confirmed booking less than thirty (30) days prior to arrival, 100% payment must be received within Five (05) working days to avoid the booking being cancelled by the provider automatically.

PAYMENT TERMS – MOUNT KINABALU CLIMBING PACKAGE

-Deposits are varied depending on types of package, please write in to enquire more
-Deposits are non-refundable and non-transferable, in whole or in part
-Deposits paid CANNOT be brought forward and/or used for future bookings
-Balance payment MUST be received at least thirty (30) working days prior to arrival. Failure to pay by the stipulated time will result in cancellation of tour arrangements without prior notice. Should guest need more time to remit the payment, written notice by email to info@greentrekkers.my must be given 30 days prior to arrival.
-For confirmed booking less than sixty (60) days prior to arrival, 100% payment must be received within Five (05) working days to avoid the booking being cancelled by the provider automatically

PAYMENT METHOD
Payment payable to:
GREEN TREKKERS SDN. BHD.
Maybank (Kota Kemuning, Shah Alam)
A/C no.: 5127-8105-7364
Swift Code: MBBEMYKL
Bank address:
No. 9 & 11,Jalan Anggerik Vanila N31/N,
Kota Kemuning, 40460 Shah Alam, Selangor

Please email the proof of transaction to info@greentrekkers.my and the official receipt will be issued

PAYMENT METHOD – BY CREDIT CARD
An e-invoice will be sent to you via SOTA (Smart Online Travel Assistant), payment to be made via Mobile88.com Sdn Bhd. Click on the “Pay Now” button and follow step-by-step instructions to key in your credit card number. Your card issuing bank will then send you a one-time-pin, key in that and complete the transaction. A confirmation email will be sent to your inbox. Green Trekkers will also be notified of the status of the transaction.

REPLACEMENT OF CLIMBERS / REDUCTION OF GROUP SIZE

-Replacement of climber(s) is allowed with cancellation fee of RM100/person imposed.
-Replacement of climber(s) must be finalized at least 30 days before departure date.
-Reduction of climber(s) also means that the tour cost may increase due to cost sharing of vehicle and mountain guide. Please refer to the price table for pricing of different group size.

CANCELLATION POLICY
Deposit is strictly non refundable and CANNOT be used for replacement of new participant or brought forward for future bookings
Cancellation more than 30 days from the date of departure, the balance payment is waived.
Cancellation less than 30 days or no show for the tour, 100% of the payment will be forfeited.
Participant who cancelled the trip and return again will be subject
to RM100 processing fee.

AMENDMENTS
Any amendments to travelling date, replacement of participants and other components of the package made within 30 days prior to departure date is subject to RM100 amendment fee per amendment.

TRANSPORT SUR-CHARGE
RM100/vehicle/way from airport/Kota Kinabalu to Kinabalu Park or depart from Kinabalu Park to Kota Kinabalu/airport after 1900 hr.
RM50/vehicle/way for transfer from city to airport or airport to city before 0600hr or after 2200hr

SURCHARGE FOR MOUNTAIN GUIDES
Effective 29^th May 2015, there will be a surcharge of RM15.00 per hour imposed for guide services extended after 4.00 pm on a normal climb to the summit of Low’s Peak and to be paid directly to the mountain guide in case of extended climbing hours.

HOTEL ROOM BOOKINGS
No hotel reservation is made during the time of quotation until a deposit is received. The operator reserves the right to amend the accommodation to a similar class without prior notice.

INDENMINITY: 
Participants are not covered by Travelling Personal Accident Insurance (group). In the event of accident, injury or death arising during the period of tour, Green Trekkers Sdn. Bhd. is indemnified and waived against all claims. We highly recommend purchasing travel insurance upon booking.  Please contact our office for premiums applicable for your travel arrangements.
Insurance is available only prior to departure.
Mount Kinabalu climbers are covered with climbing insurance under Sabah Parks.

Important Notes:
-Please ensure that names in reservation is correct as per IC (Malaysian) or passport (International), and your travel documents must be valid for minimum 6 months from departure date
-All rates quoted are prices for Cash / Cheque / e-invoice (credit card) payments only. Payments via Paypal will incurred 4.4%+RM2 surcharge.
-All air-tickets need to be issued before booking dateline given and airfare and airport tax are subject to change anytime.
-Airasia & Firefly booking unable to pre-book , once booked ticket are non-refundable but changes permitted with payment of fee & fare difference for more than 48hours prior to departure date & time.
-All tour/hotel vouchers need to be issued minimum 07 days prior to travel date, after booking guarantee no cancellation allowed.
-Urgent tour bookings (less than 14 days in advance) are subject to full payment within 48-hours of confirmation.
-All Visa applications must be paid for in full at point of application. In the event a visa application is not successful, fees are non-refundable.
-Passengers are reminded to ensure that their own visas, passports and other travel documents are valid and in order.
-Green Trekkers Sdn Bhd only acts as the agent hotels, transport carriers, passenger boats, airlines, tourist office and all other contractors (generally termed as Agent) and as such, shall not be held responsible for any irregularity, delay, loss, damage, accident, changes of airplane schedules, strikes, political or civil commotion etc…caused by or arising from circumstances beyond our control.
-We reserved the right to change the itineraries with or without notice if found in the best of all concerned.