Terms and Conditions
Payment Terms – General Tour
Upon confirmation of reservation, a 50% deposit of the tour fare per person is required within FIVE (5) working days.
Deposits are non-refundable and non-transferable, in whole or in part.
Deposits paid CANNOT be brought forward and/or used for future bookings.
Balance payment MUST be received at least thirty (30) working days prior to arrival date.
For confirmed booking less than thirty (30) days prior to arrival, 100% payment must be received within Five (05) working days to avoid the booking being cancelled by the provider automatically.
Payment Terms – Mount Kinabalu Climbing Package
Deposits are varied depending on types of package; please write in to enquire more.
Deposits are non-refundable and non-transferable, in whole or in part.
Deposits paid CANNOT be brought forward and/or used for future bookings.
Balance payment MUST be received at least thirty (30) working days prior to arrival. Failure to pay by the stipulated time will result in cancellation of tour arrangements without prior notice. Should a guest need more time to remit the payment, written notice by email to info@greentrekkers.my must be given 30 days prior to arrival.
For confirmed booking less than sixty (60) days prior to arrival, 100% payment must be received within Five (05) working days to avoid the booking being cancelled by the provider automatically.
Payment Method
Payment payable to:
GREEN TREKKERS SDN. BHD.
Maybank (Kota Kemuning, Shah Alam)
A/C no.: 5127-8105-7364
Swift Code: MBBEMYKL
Bank address: No. 9 & 11, Jalan Anggerik Vanila N31/N,
Kota Kemuning, 40460 Shah Alam, Selangor
Please email the proof of transaction to info@greentrekkers.my and the official receipt will be issued.
Payment Method – By Credit Card
An e-invoice will be sent to you via SOTA (Smart Online Travel Assistant). Payment is to be made via Mobile88.com Sdn Bhd. Click on the “Pay Now” button and follow step-by-step instructions to key in your credit card number. Your card issuing bank will then send you a one-time-pin; key that in and complete the transaction. A confirmation email will be sent to your inbox. Green Trekkers will also be notified of the status of the transaction.
Replacement of Climbers / Reduction of Group Size
Replacement of climber(s) is allowed with a cancellation fee of RM100/person imposed.
Replacement of climber(s) must be finalized at least 30 days before departure date.
Reduction of climber(s) also means that the tour cost may increase due to cost sharing of vehicle and mountain guide. Please refer to the price table for pricing of different group sizes.
Cancellation Policy
Deposit is strictly non-refundable and CANNOT be used for replacement of new participants or brought forward for future bookings.
Cancellation more than 30 days from the date of departure, the balance payment is waived.
Cancellation less than 30 days or no show for the tour, 100% of the payment will be forfeited.
Participants who cancel the trip and return again will be subject to RM100 processing fee.
Amendments
Any amendments to traveling date, replacement of participants, and other components of the package made within 30 days prior to departure date are subject to RM100 amendment fee per amendment.
Transport Surcharge
RM100/vehicle/way from airport/Kota Kinabalu to Kinabalu Park or depart from Kinabalu Park to Kota Kinabalu/airport after 1900 hr.
RM50/vehicle/way for transfer from city to airport or airport to city before 0600hr or after 2200hr.
Surcharge for Mountain Guides
Effective 29th May 2015, there will be a surcharge of RM15.00 per hour imposed for guide services extended after 4:00 pm on a normal climb to the summit of Low’s Peak, to be paid directly to the mountain guide in case of extended climbing hours.
Hotel Room Bookings
No hotel reservation is made during the time of quotation until a deposit is received. The operator reserves the right to amend the accommodation to a similar class without prior notice.
Indemnity
Participants are not covered by Traveling Personal Accident Insurance (group). In the event of accident, injury, or death arising during the period of tour, Green Trekkers Sdn. Bhd. is indemnified and waived against all claims. We highly recommend purchasing travel insurance upon booking. Please contact our office for premiums applicable for your travel arrangements.
Insurance is available only prior to departure.
Mount Kinabalu climbers are covered with climbing insurance under Sabah Parks.
Important Notes
Please ensure that names in reservation are correct as per IC (Malaysian) or passport (International), and your travel documents must be valid for a minimum of 6 months from the departure date.
All rates quoted are prices for Cash / Cheque / e-invoice (credit card) payments only. Payments via Paypal will incur a 4.4% + RM2 surcharge.
All air-tickets need to be issued before the booking deadline given, and airfare and airport tax are subject to change anytime.
AirAsia & Firefly bookings are unable to be pre-booked; once booked, tickets are non-refundable, but changes are permitted with payment of fee & fare difference for more than 48 hours prior to departure date & time.
All tour/hotel vouchers need to be issued a minimum of 07 days prior to travel date; after booking guarantee, no cancellation allowed.
Urgent tour bookings (less than 14 days in advance) are subject to full payment within 48-hours of confirmation.
All Visa applications must be paid for in full at the point of application. In the event a visa application is not successful, fees are non-refundable.
Passengers are reminded to ensure that their own visas, passports, and other travel documents are valid and in order.
Green Trekkers Sdn Bhd only acts as the agent for hotels, transport carriers, passenger boats, airlines, tourist offices, and all other contractors (generally termed as Agent) and as such, shall not be held responsible for any irregularity, delay, loss, damage, accident, changes of airplane schedules, strikes, political or civil commotion, etc., caused by or arising from circumstances beyond our control.
We reserve the right to change the itineraries with or without notice if found in the best interest of all concerned.
